Terms of service

Effective Date: June 15, 2026

Welcome to PURVSILKS. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions.

PURVSILKS is owned and operated by Rashmiwala Warp & Weft Private Limited.

PURVSILKS reserves the right to modify, update, add, or remove portions of these Terms at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

1. General Information

Users are advised to carefully review all product descriptions, specifications, pricing, policies, and service details available on the website before placing an order or engaging in any transaction.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

2. Eligibility

To use our website and services, you must:

Be at least 18 years of age; or
Use the website under the supervision and consent of a parent or legal guardian.

By using this website, you represent and warrant that you meet these eligibility requirements.

3. User Accounts and Information

You agree to provide accurate, current, and complete information during registration, checkout, and all interactions with our website.

PURVSILKS reserves the right to:

Verify customer information.
Suspend or terminate user accounts.
Refuse service or cancel orders.
Reject registrations containing false, inaccurate, misleading, or fraudulent information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

4. Products and Services

PURVSILKS makes every effort to accurately display product descriptions, colors, pricing, and specifications.

However:

Actual product colors may vary depending on your device display settings.
Handmade and traditional textile products may have slight variations in color, weave, design, or finish.
Product availability is subject to stock availability.

We reserve the right to discontinue, modify, or update products without prior notice.

5. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Orders will only be processed upon successful payment verification.
PURVSILKS reserves the right to refuse or cancel any order if pricing errors, technical issues, or payment authorization problems occur.

If payment has already been collected, an appropriate refund will be issued.

6. Order Acceptance and Cancellation

Order confirmation does not guarantee order acceptance.

PURVSILKS reserves the right to refuse or cancel any order for reasons including but not limited to:

Product unavailability.
Pricing or description errors.
Payment issues.
Suspected fraudulent activity.
Violation of these Terms.

Orders may only be canceled in accordance with our Refund, Exchange & Cancellation Policy.

Customized, stitched, altered, or dispatched products may not be eligible for cancellation.

7. Shipping and Delivery

We strive to process and deliver orders within the estimated timelines displayed on our website.

However, delivery times are estimates only and are not guaranteed.

PURVSILKS shall not be responsible for delays caused by:

Courier service disruptions.
Incorrect shipping information.
Weather conditions.
Government restrictions.
Force majeure events.

Customers are responsible for providing accurate shipping information.

Any additional charges incurred due to incorrect addresses, failed delivery attempts, or re-delivery requests shall be borne by the customer.

8. Exchange, Return and Refund Policy

All exchanges, returns, cancellations, and refund requests shall be governed by the PURVSILKS Refund, Exchange & Cancellation Policy available on our website.

Customers are encouraged to review the policy before placing an order.

9. Product Quality and Alterations

All products undergo quality inspection before dispatch.

Customers acknowledge that:

Minor color variations may occur due to photography and screen settings.
Traditional fabrics and handcrafted products may contain slight irregularities that are not considered defects.
Any alterations or fitting adjustments required after delivery shall be the customer's responsibility.

10. Intellectual Property Rights

All content available on this website, including but not limited to:

Logos
Trademarks
Product Images
Product Descriptions
Graphics
Videos
Website Design
Text Content

is the exclusive property of PURVSILKS and/or Rashmiwala Warp & Weft Private Limited and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. Prohibited Activities

Users agree not to:

Violate any applicable laws or regulations.
Use the website for fraudulent purposes.
Attempt unauthorized access to website systems.
Introduce viruses, malware, or harmful code.
Interfere with website functionality or security.
Misrepresent personal information.
Engage in activities that may harm PURVSILKS, its customers, or partners.

PURVSILKS reserves the right to restrict or terminate access for violations of these Terms.

12. Payment Security and Credit Card Fraud

PURVSILKS uses secure third-party payment gateways to process transactions.

However, users are responsible for safeguarding their payment information and account credentials.

PURVSILKS shall not be liable for:

Unauthorized use of payment methods.
Credit card fraud.
Account compromise due to user negligence.

Any fraudulent transaction shall be the responsibility of the individual using the payment instrument.

13. Limitation of Liability

To the fullest extent permitted by law, PURVSILKS shall not be liable for any:

Indirect damages.
Consequential damages.
Incidental damages.
Special damages.
Loss of profits.
Loss of revenue.
Loss of data.
Business interruption.

In any event, PURVSILKS's maximum liability shall be limited to the amount paid by the customer for the affected order.

14. Force Majeure

PURVSILKS shall not be liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Pandemics
Government actions
Labor disputes
Transportation disruptions
Power failures
War or civil unrest

15. Complaints and Disputes

Customers must report complaints regarding products, deliveries, or services within fifteen (15) days of receiving the order.

Complaints submitted after this period may not be eligible for review.

We will make reasonable efforts to resolve all valid complaints promptly.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection, processing, and use of your information as described in our Privacy Policy.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

18. Changes to These Terms

PURVSILKS reserves the right to modify these Terms of Service at any time.

Any changes will become effective immediately upon posting on this website.

Users are encouraged to review this page periodically to stay informed about updates.

19. Contact Information

For questions, concerns, or requests regarding these Terms of Service, please contact:

PURVSILKS
Rashmiwala Warp & Weft Private Limited

Sardar Traders Market, 2034 New, Puna Kumbhariya Rd, near Fruit Market, Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

Email: info.purvsilks@gmail.com

Thank you for choosing PURVSILKS.