Shipping policy

Effective Date: June 15, 2026

At PURVSILKS, we are committed to ensuring the timely and safe delivery of your orders. We partner with reliable courier and logistics providers to deliver our products efficiently across India.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

• Orders are processed after successful payment confirmation.

• Orders are generally processed within 1–3 business days.

• Orders are not processed on Sundays or public holidays.

• During peak seasons, sales events, or festive periods, processing times may be slightly longer.

2. Shipping Timeframes

Shipping timelines may vary depending on product availability, customization requirements, and delivery location.

• Standard delivery typically takes 5–7 business days from the date of dispatch.

• Certain handcrafted, customized, or made-to-order products may require additional processing time.

• Estimated delivery timelines, if applicable, will be displayed on the respective product pages.

Please note that delivery timelines are estimates and not guaranteed.

3. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing:

• Tracking Number

• Courier Partner Details

• Shipment Tracking Link (if available)

Customers can use the tracking information to monitor the status of their shipment.

4. Delivery Partners

PURVSILKS works with trusted national courier and logistics service providers to ensure safe and timely delivery of orders.

The courier partner assigned to your shipment may vary depending on your delivery location and service availability.

5. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Adverse weather conditions

• Natural disasters

• Transportation disruptions

• Government restrictions

• Public holidays

• Strikes or labor disruptions

• Remote or inaccessible delivery locations

• Courier service delays

PURVSILKS shall not be held liable for delays caused by such circumstances.

6. Customer Responsibility

Customers are responsible for providing accurate and complete shipping information, including:

• Full Name

• Complete Delivery Address

• Contact Number

• Postal Code

PURVSILKS will not be responsible for delivery failures, delays, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Any re-shipping or re-delivery charges arising from incorrect information may be charged to the customer.

7. Failed Delivery Attempts

If a delivery attempt fails due to:

• Recipient unavailability

• Incorrect address details

• Refusal to accept delivery

the courier partner may attempt re-delivery according to their policies.

Additional charges, if any, resulting from failed delivery attempts may be borne by the customer.

8. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

PURVSILKS may offer free shipping promotions from time to time, subject to specific terms and conditions.

9. International Shipping

Currently, international shipping availability, charges, customs duties, and delivery timelines may vary depending on the destination country.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.

10. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

• Do not accept the package if possible.

• Contact us immediately with photographs of the package and product.

• Report the issue within 48 hours of delivery.

We will investigate the matter and assist in resolving the issue in accordance with our Refund & Exchange Policy.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

PURVSILKS
Rashmiwala Warp & Weft Private Limited

Sardar Traders Market, 2034 New, Puna Kumbhariya Rd, near Fruit Market, Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

Email: info.purvsilks@gmail.com

Thank you for choosing PURVSILKS.