Refund policy

Refund, Exchange & Cancellation Policy

At PURVSILKS, we strive to ensure customer satisfaction. This Refund, Exchange & Cancellation Policy outlines the conditions under which returns, exchanges, and cancellations can be requested.

1. Exchange Policy

We accept exchange requests via email at info.purvsilks@gmail.com within 24 hours of purchase along with proof of receipt.

Eligibility Criteria for Exchange

The product must be unused and in the original condition as received.
It must be in the original packaging with all tags attached.
A valid receipt or proof of purchase is required.

Non-Eligible Items for Exchange

Products that are damaged, missing parts, or not in original condition, unless due to our error.

Exchange Process

Please send the item for exchange to the following address:

PURVSILKS Exchange Address:
Shop No-2034, Sardar Traders Market,
New Puna Kumbhariya Rd, near Fruit Market,
Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

For any assistance, please contact us at info.purvsilks@gmail.com.

2. Exchanges for Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via email and send the product to:

PURVSILKS
Sardar Traders Market, 2034 New, Puna Kumbhariya Rd, near Fruit Market, Sardar Vegetable Market, Umarwada, Surat, Gujarat 395010

Email: info.purvsilks@gmail.com

3. Gift Returns

If the product was marked as a gift during purchase and shipped directly to you, a gift credit will be issued upon receipt of the returned item.
If the item was not marked as a gift at the time of purchase, the refund will be processed to the original gift giver.

4. Cancellation Policy

PURVSILKS is committed to quality. If you are not satisfied with the product received, please note the following cancellation terms:

Stitched products cannot be canceled or returned.
Orders must be canceled within 24 hours of placing the order to be eligible for a refund.
If an order has already been shipped, it cannot be canceled.

5. Exchange Request Process

Customers must notify us within 48 hours of receiving the product to request an exchange.
Items must be in their original packaging, unused, and sent with all tags and invoices.
Customers must clearly indicate the reason for the exchange inside the package.
Include the order number and contact details clearly on the package.
Once the item is received, our Quality Control Team will inspect it to ensure compliance with our policy.

Only products that meet our eligibility criteria will be approved for exchange.

6. Conditions for Accepting Exchange Requests

We only accept exchange requests under the following conditions:

If we have sent the wrong item or a faulty product.
If the product does not match your original order specifications.
If the product is returned within the specified timeframe and meets all policy conditions.

Note: If a free gift, free shipping, discount, or any promotional offer was availed, the refund or exchange will be processed after deducting the value of such offers.

Non-Exchangeable Items

Stitched or altered products are not eligible for exchange.

7. Contact Us

For further inquiries regarding refunds, exchanges, or cancellations, please contact us:

PURVSILKS
Email: info.purvsilks@gmail.com

Thank you for choosing PURVSILKS.